Meet the team: Norma Smith

Meet Norma – she has been working for selectability in Charters Towers for the last five months.

New to her role as a Consumer Service Officer, Norma has been a Charters Towers local since 2011.

“I love the team I work with,” said Norma.

“Being out of the workforce for so long I was a little nervous - I have been a stay-at-home mum for the past 24 years and the last 16 of those working alongside my husband Dave operating our business.

“The support and training given to me at selectability was so helpful and gave me the confidence I needed.”

Originally from Cloncurry, Norma’s experience and knowledge of Western Queensland makes her a valuable asset to selectability’s regional expansion.

Norma’s role as Consumer Service Officer involves on-the-ground support to manage daily rosters of Lifestyle Support Workers, as well as consumer appointments to ensure they have the support they need for day-to-day activities.

“That is the best part about my job, when I finish a roster and every booking is assigned - It means that every consumer has the support that they need to help them achieve their goals.”

Norma’s passion for her work and love for her team and her region reflects selectability’s wider commitment to improving the wellbeing of regional Queenslanders.

“A job with selectability offers security (we are growing every day!) and for those who want a

career - selectability will support you and offer training to help you achieve your goals.”