Meet the team: Sarah Anau

Meet Sarah, service delivery Team Leader based at Townsville’s Charles St office.

Sarah has been with selectability for nearly four years - recently making the move from support coordination into service delivery where she supports the needs of both consumers and Lifestyle Support Workers (LSWs).

Sarah regularly engages with consumers to ensure they’re happy with their services identify any barriers, and to guide them through their recovery journey. A big part of her role is mentoring her team of LSWs to ensure they have access to the support and resources they need to effectively carry out their roles.

She also works with the Consumer Service Officers to create rosters and match consumers with LSWs to create a support network they’re comfortable with. 

“I try to provide consistency, choice and control for everyone,” said Sarah

“I find it really rewarding to connect with consumers and help them achieve their NDIS goals.

“I love hearing all the daily good news stories, whether it be a huge achievement or a small step towards success.”

Sarah started at selectability as an LSW so she can relate to her team and understand the challenges that may arise. She has also volunteered at Inspire Clubhouse, helping them run their classes.

Taking advantage of our career progression opportunities, Sarah completed a Certificate III in Individual Support and a Certificate IV in Mental Health with selectability Training. This helped her progress to role of Support Coordinator Psychosocial Recovery Coach. She did this for 12 months before stepping into the new position the team leader role.

“I would encourage everyone to complete further studies as it opens the door in so many new directions.”

Sarah is passionate about helping people. She has worked in the health sector for 17 years, ranging from mental health, disabilities, to aged care and medical centres.

Her second biggest passion is music; mastering new instruments and singing on long car trips. Sarah is a long-term resident of Townsville; briefly relocating to Melbourne but the love for her family and the tropical warmth brought her back.

Now settled at selectability, Sarah looks forward to exploring her new role.

“One of the best things about being employed with selectability is how much confidence and growth I have achieved from such amazing line managers.”

Sarah is grateful for the mentoring she has received and strives to provide the same support and encouragement to her LSW team.